Personal data

Data controller

The data controller is La Onzième Toile. For privacy enquiries or to exercise your rights, contact contact@laonziemetoile.fr.

Data collected

When you request a reservation, the website may collect your first and last name, telephone number, email address, the reserved item(s), the requested collection date and time, the reservation reference and collection code. Technical security logs may also record connection data such as IP address, date and time.

Purposes and legal bases

• managing reservation requests, collection appointments and related messages: steps taken at your request before any in-store sale;
• managing an in-store sale and any after-sales request: performance of the contract;
• keeping accounting or supporting documents where required: legal obligation;
• securing the website and preventing abuse: legitimate interest of the organisation.

Recipients

Data are accessible only to authorised members of La Onzième Toile and, where strictly necessary, to its technical service providers (hosting and maintenance). Personal data are not sold.

Retention periods

• reservation contact data: up to 3 months after collection, cancellation or expiry of the reservation;
• documents and data that must be retained for accounting purposes after an in-store sale: 10 years where legally required;
• correspondence required to establish, exercise or defend legal claims: for the applicable limitation period;
• technical security logs: no longer than necessary for security, with a target maximum of 12 months.

Your rights

Depending on the legal basis and circumstances, you may request access to your data, rectification, erasure, restriction, portability, or object to certain processing. You may also lodge a complaint with the French data protection authority, the CNIL.

Cookies

The website uses only cookies necessary for operation and user preferences, including the session and language choice. It does not use advertising cookies or behavioural tracking cookies.

Online payment

No bank-card or payment data are requested or processed by La Onzième Toile – Boutique. Payment takes place only in person when the item is collected.